Generation Archives is a free private family-tree product operated from Canada and built by Kyle. Use this page for product questions, bug reports, feature ideas, privacy requests, or billing issues with prepaid storage credit. We do not publish a public inbox address on this page, because open email addresses attract spam. The form below reaches the same person who builds and runs the site.
Most common answers already live in the FAQ, on Pricing & Storage, and in the guides hub. For import and export questions, start with What is GEDCOM? or how to import a Family Echo tree. For who can see a tree, read private family trees.
It is not a genealogy research desk. We cannot look up census records or DNA matches for you. For how-to steps, start in the guides. For plan questions, start on pricing.
We read every form message. Straightforward product questions usually get a reply within a few business days. If you are reporting a bug, include the page URL, what you expected, what happened instead, and whether you were on a phone or a computer. If the message is about a specific tree, include the tree name or the path shown in your browser.
For faster back-and-forth with other users and with us, you can also join the Discord community below. Discord is optional. The form works without it. You can also learn who runs the product on the About page.
Check whether your question is already answered: